Terms & Conditions
TOKTAM Conceptual Art Jewelry is a Dubai-based company that owns and maintains the website toktam.ae. Please read the terms carefully before accessing the information provided on the website.
1. These Terms will serve as a legal contract between "you" (the website user) and TOKTAM jewelry. Please do not use this Website if you do not agree to or are unable to comply with the Terms.
2. These Terms may be updated at any time without notice to you as TOKTAM Jewelry maintains the right to modify or amend these conditions at any time in its sole discretion, and you should check these Terms on a frequent basis for any changes.
Personal details are needed to place an order including your real name, phone number, e-mail address and any other requested information. Payment details need to be valid and accurate.
The prices shown on the Website are in AED and do not include taxes. These prices are subject to change at our sole discretion at any time.
Repairs can be done in-house by our expert staff at the standard repair price when normal wear occurs. The warranty is immediately invalid if work is done by someone other than TOKTAM Jewelry. This warranty does not constitute insurance.
Acceptance of Your Order
A confirmation email is sent to you once an order is placed. Please note that a confirmation email is not an acceptance of your order but rather a notification that we have received your order.
Once the products are delivered to you, you will receive another email with a tracking number and a confirmation that the products are out for delivery. That is considered the acceptance email.
We maintain the right to refuse or cancel your order in the following situations:
1- If we are unable to get a payment authorization
2- If a certain object has shipping restrictions
3- If you do not match the eligibility conditions set in these terms
Payment can be done via Visa, Mastercard, or any other method that may be prominently promoted on the Website at any time. You confirm that the payment details belong to you. However, we are not responsible for any delays or non-delivery if the issuer of your credit/debit card refuses to authorize payment.
Returns & Exhcanges
Exchanges can be done within 7 days of receiving the products, but no refunds can be given.
Intellectual property includes all the website content from logo, product and model images/videos, texts, database rights, design rights and any other intellectual property. You can only access this website for your personal non-commercial viewing. You are prohibited from modifying, selling, displaying, or exploiting any of the website content for public commercial uses. You are also prohibited from sending unsolicited emails or messages regarding any promotions or advertisements through our communication systems (if any) provided on the website.
To publish or copy any of the website content, a written permission must be given from TOKTAM Jewelry.
You agree that you are responsible for your activity on the website.
You agree that you will not breach any of the terms set forth regarding intellectual property and misusing our communication channels.
TOKTAM Jewelry has the right to suspend your access to the website without any prior notice and for any reason.
TOKTAM Jewelry is not liable for any technical malfunctions of any telephone lines or email failures caused by technical issues.
Laws & Jurisdiction
The laws of the United Arab Emirates govern the terms as applied in the Emirate of Dubai. Any dispute arising from these Terms or our processing of your Personal Information and General Information will be resolved exclusively by the Dubai Courts.
Thank you for your assistance. You can go to “Contact Us” if you face any technical issues on the website.
These terms were last updated in June 2022.